Support

Knowledge Base

  1. Website Support 

    1. Who do I contact with website assistance?
    2. I forgot my user id.
    3. I forgot my password.
    4. How do I register for access to the SecurityBenefit.com website?
    5. How do I change the email address associated with my website registration?
  2. Individuals/Account Holders 

    1. Where can I find my product’s performance information?
    2. Where can I find my product’s prospectus information?
    3. How can I change my mailing address?
    4. How can I change my beneficiary information?
    5. Where can I find my policy information?
  3. Financial Professionals 

    1. Where can I find client account values?
    2. Where can I find client policy information?
    3. Where can I find client product performance information?
    4. How do I order sales materials?
    5. How do I become appointed to sell Security Benefit products?
  4. Employers/Plan Sponsors 

    1. How can I change employee beneficiary information?
    2. Where can I find employee policy information?
    3. Where can I find employee product performance information?
    4. How do I request a 401(k) enrollment package?
    5. How can I change my employee’s address?
  5. Security Benefit Basics 

    1. How can I contact Security Benefit?
    2. What is Security Benefit’s mailing address?
    3. What is Security Benefit’s fax number?
    4. What are Security Benefit’s business hours?
    5. What is Security Benefit’s tax identification number?
  6. Tax Information 

    1. Can I internally surrender a defaulted loan?
    2. How can interest continue to accrue on an amount that has already been taxed?
    3. I had a loan default - my 1099-R has different amounts for gross (box 1) and taxable (box 2) and the principal amount of the loan. Why?
    4. I had a loan go into default this year. What does this mean to me?
    5. What are my options for repaying the loan after it has gone into default?
  7. Retirement Basics 

    1. What is an Annuity?
    2. What is a Variable Annuity?
    3. What is a Fixed Annuity?
    4. What is a Fixed Indexed Annuity?
    5. What is a Deferred Annuity?
  8. All articles 

    1. How can I change employee beneficiary information?
    2. How can I contact Security Benefit?
    3. Who do I contact with website assistance?
    4. Where can I find my product’s performance information?
    5. Where can I find client account values?
    99 articles 

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Speak With An Associate



Business Hours

7 a.m. to 6 p.m. (Central time)


Phone

(785) 438-3000
(800) 888-2461


Fax

(785) 368-1772


Mailing Address

Security Benefit
One Security Benefit Place
Topeka, KS 66636


Overnight Mailing Address

Security Benefit
Mail Zone 500
One Security Benefit Place
Topeka, KS 66636-0001